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Upselling 101: How to Use Upsells to Hit Your BIG Money Goals

CUSTOM JAVASCRIPT / HTML

Tuesday, March 18, 2025

upsells


Want to make more money from every sale without spending a dime on extra advertising? Then you need to master upselling.

Think about it—big brands like McDonald’s, Amazon, and Apple don’t just rely on new customers to grow their revenue. Instead, they use upsells to maximize every transaction. Ever been asked, “Would you like fries with that?” or seen Amazon’s “Frequently bought together” section? That’s upsell marketing in action.

The best part?

Upselling doesn’t just help businesses—it helps customers too. When done right, it improves their experience, giving them more value while putting more money in your pocket.

In this guide, I’ll break down:

• The upselling definition and why it’s crucial for business growth

• The different types of upsells (with real-world upselling examples)

• 10 powerful upselling techniques to boost your revenue

• When and how to do upselling without annoying your customers

By the time you're done reading, you'll know how to do upselling the right way—and watch your profits soar. Let’s get into it.

What is Upselling?

cartoon


Ever heard the phrase “Would you like fries and a drink with that?”

That simple question made McDonald’s billions.

Back in the early days, McDonald’s realized they were actually losing money on the front-end sale. The cost of acquiring a customer—advertising, labor, rent—was eating into their profits. But instead of raising burger prices and scaring off customers, they found a smarter solution: upselling.

By training employees to suggest fries and a drink (which had insanely high profit margins), McDonald’s turned a low-profit sale into a highly profitable transaction. And this same upselling strategy is now used by nearly every business on the planet—from fast food joints to high-end luxury brands.

Upselling Definition: What It Actually Means

At its core, upselling is simply encouraging a customer to buy a better, more expensive version of what they’re already buying—or adding on extra products that enhance their purchase.

For example:

• Buying a laptop? The salesperson offers you a model with more storage and a faster processor.

• Ordering an Uber? You’re prompted to upgrade to Uber Black for a premium ride.

• Grabbing a basic subscription? The company nudges you toward the "Pro" or "Enterprise" plan.

This is what upsell marketing is all about—increasing the value of each sale without needing new customers.

Upselling vs. Cross Selling: What’s the Difference?

A lot of people confuse upselling with cross selling, but they’re not the same thing.

• Upselling = Selling a more expensive or upgraded version of the product. (e.g., Upgrading from an iPhone 15 to an iPhone 15 Pro.)

• Cross selling = Selling related or complementary products. (e.g., Buying an iPhone and being offered a case and AirPods.)

Both strategies are powerful, but upselling is where the real money is. Done right, it doesn’t just increase revenue—it enhances the customer’s experience by giving them more value.

McDonald’s turned a struggling burger joint into a global empire with upsells. Companies like Apple, Amazon, and Netflix do the same. And if you apply the right upselling tips, you can boost your income just as easily.


Why Upselling is The Key to Business Growth

man holding key


If you're not using upselling, you're leaving money on the table—plain and simple.

Here’s why upsells are one of the most powerful (and easiest) ways to grow a business:

1. Increases Revenue Without Extra Marketing Costs

Acquiring a new customer is expensive. Studies show it costs 5 to 7 times more to attract a new buyer than to sell to an existing one. But with upsell marketing, you boost revenue from customers who are already buying—no extra ad spend required.

Take Amazon, for example. Their “Customers who bought this also bought…” feature is a built-in upselling technique that adds billions to their bottom line each year.

2. Enhances Customer Experience

People love convenience. When you suggest an upsell that genuinely improves their purchase, they see it as added value—not a pushy sales tactic.

For example, if someone buys a DSLR camera, offering a lens upgrade or a premium camera bag isn’t just an upsell—it’s a smart recommendation that makes their experience better.

3. Increases Lifetime Customer Value (LCV)

Your best customers are the ones who buy from you repeatedly. By using smart upselling techniques, you increase the lifetime value of each customer—meaning they spend more with you over time.

Instead of just making a one-time $50 sale, a well-placed one click upsell can turn that into a $100+ sale, and repeat upsells can keep them coming back for more.

4. Works for Any Business Model

Whether you’re in e-commerce, coaching, SaaS, or freelancing, upselling applies to you.

• Selling an online course? Offer a premium version with bonus content.

• Running a subscription service? Add a higher-tier plan with exclusive perks.

• Freelancer? Upsell extra services like faster delivery or premium support.

No matter what you sell, upselling tips like these can skyrocket your income—without needing new customers.


5 Main Types of Upsells (With Upselling Examples from Popular Brands)

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Not all upsells are created equal. Some are subtle, others are aggressive, but when done right, they all lead to one thing—more money in your pocket.

Let’s break down the main types of upselling (with real-world upselling examples from top brands).

1. Product Upgrades (Classic Upsell)

This is the most common form of upselling—getting the customer to buy a better, more expensive version of what they’re already considering.

🔹 Example: Apple’s iPhones – When you’re about to buy the latest iPhone, Apple doesn’t just let you settle for the base model. They showcase why the Pro version has a better camera, more storage, and a titanium finish—all for a “small” price bump.

🔹 Example: Fast Food “Meal Deals” – McDonald’s doesn’t just sell you a burger. They upsell you to a meal by adding fries and a drink, increasing your total spend.

🔹 Example: SaaS Premium Plans – Companies like Dropbox or Spotify lure you in with a free or basic plan, but they constantly push premium features like extra storage or ad-free listening.


2. Add-Ons and Bundles (Cross Selling’s Best Friend)

Technically, this falls under cross selling, but it works hand-in-hand with upselling tips. Instead of just upgrading a product, you bundle extra items that make sense.

🔹 Example: Amazon’s “Frequently Bought Together” – You buy a laptop, and Amazon suggests a mouse, a case, and an external hard drive—all in one click. This is a mix of cross selling and one click upsells that maximize order value.

🔹 Example: Car Dealerships – When you buy a car, they upsell you on heated seats, upgraded sound systems, and extended warranties—turning a $30,000 purchase into a $40,000+ deal.


3. Subscription Upsells (The Sneaky Profit Booster)

Subscriptions make money every month, but smart companies upsell customers into higher tiers for even more profit.

🔹 Example: Netflix & Spotify – They hook you with a basic plan, but you quickly realize the premium plan gives you 4K streaming, no ads, and more features. A simple upsell, but highly effective.

🔹 Example: Amazon Prime – Amazon upsells customers from regular shipping to Prime by throwing in perks like same-day delivery, Prime Video, and exclusive deals.


4. Limited-Time Upsells (Urgency = More Sales)

Adding urgency to an upsell makes customers more likely to say yes—before they overthink it.

🔹 Example: One Click Upsells in E-Commerce – After you buy a product online, you see a limited-time offer: “Upgrade to express shipping for just $5!” or “Add another item for 20% off—only available now!” These upselling techniques work because they tap into FOMO (fear of missing out).

🔹 Example: Online Courses & Coaching – A course creator sells a $500 program but upsells a VIP coaching package for an extra $1,000—only available during checkout. The urgency makes it an easy yes for serious buyers.


5. Post-Purchase Upsells (The “You’re Already Buying” Trick)

One of the easiest ways to boost sales is to upsell customers AFTER they’ve already made a purchase. Why? Because they’ve already committed to buying and are in a spending mindset.

🔹 Example: Amazon’s “Add-On Items” – After checking out, Amazon suggests small, useful add-ons that you can quickly throw in before your order ships.

🔹 Example: Gym Memberships – You sign up for a gym, and at the front desk, they upsell you on personal training sessions or premium locker rooms.

Post-purchase upsells are incredibly powerful because the customer already trusts you. They’re far more likely to say yes when they’ve just made a buying decision.

These are the main types of upsells, and you’ll notice that every successful business uses them. Why? Because upselling isn’t about forcing people to spend more—it’s about making their experience better while increasing your profits.

Now that you know the different types, let’s move on to 10 upselling techniques you can use to make more money on each sale.

10 Upselling Techniques to Make More Money on Each Sale You Make

woman holding money


Knowing what upselling is is one thing. But knowing how to do upselling effectively?

That’s where the real money is.

The key is to make upsells feel natural, valuable, and easy to say yes to. The best upselling tips don’t come off as pushy—instead, they make the customer feel like they’re getting a better deal.

Let’s break down 10 proven upselling tips to boost your revenue.

1. Offer an Irresistible Upgrade

The easiest way to upsell is to show customers how a slightly better version of what they’re buying will give them way more value.

Example: Apple’s iPhones – Apple doesn’t just sell you the base iPhone. They make the Pro model seem like a no-brainer by showing off its better camera, longer battery life, and premium design. Most people end up spending hundreds more because the upgrade feels like a smart choice.

How to use it:

• Highlight the key differences between the base product and the upgrade.

• Emphasize the added benefits (not just the features).

• Use phrases like “Most people choose this option” to make the upsell feel like the best decision.


2. The “Good, Better, Best” Pricing Strategy

Ever wonder why most businesses offer three pricing options? It’s not by accident—it’s a psychological upselling technique that makes customers spend more without feeling pressured.

Take Spotify. They offer a Free plan (with ads), a Premium Individual plan (no ads + offline listening), and a Family Plan (multiple accounts + parental controls). Most people don’t want the hassle of ads, so they skip the Free plan. And once they’re paying, upgrading to Family feels like a better deal than Individual.

This strategy works because customers naturally gravitate toward the middle option—which is usually designed to be the most profitable.

How to use it:

• Offer three pricing tiers: Basic, Premium, and VIP.

• Position the middle option as the best value.

• Price the highest tier just high enough to make Premium seem like a steal.

Instead of just selling one product, structure your pricing so customers upsell themselves to a better option.


3. Make the Upsell Feel Exclusive

People crave exclusivity. When something feels limited, special, or not available to everyone, they want it even more. That’s why the best upsells aren’t just positioned as “better”—they’re positioned as elite.

Look at American Express. They don’t just offer another credit card—they offer status. The Platinum Card isn’t just about better rewards; it comes with VIP airport lounge access, a dedicated concierge, and invitation-only experiences. It’s not just a card—it’s a club. And people pay extra to be part of it.

The same principle works for any business. Instead of simply offering a better version of your product, position it as something not everyone can get. Maybe it’s only available for a limited time, or only for your top customers. Maybe it includes access to an exclusive group or special perks that standard buyers don’t get. When an upsell feels like a ticket into a private club, people will jump at the chance to upgrade.


4. Make the Upsell Feel Like a Smart Financial Decision

Customers don’t like spending more money—unless they feel like they’re saving money in the process. That’s why great upsells are framed as smart financial choices, not just bigger purchases.

Take Starbucks. Instead of just listing cup sizes, they structure their pricing so that upgrading feels like a bargain. A medium coffee might be $4.25, while a large is only $4.75. That extra 50 cents suddenly seems like a steal for significantly more coffee. The result? Most people go for the larger size without hesitation.

How to Apply This Strategy:

• Show customers how spending a little more now gets them way more value.

• Make the price gap between the base product and the upgrade small enough that it feels silly to say no.

• Use comparisons to highlight the deal—e.g., “For just $5 more, you get double the storage!”

The trick isn’t to push an upsell—it’s to make the customer feel like they’re making a smart decision by upgrading.


5. Use a Risk-Free Upsell

Customers hesitate to spend more because they fear wasting money.

The best way to remove that fear? Make your upsell feel 100% risk-free. If they know there’s no downside to upgrading, they’re far more likely to say yes.

Look at Zappos. They offer free returns for a full year—which makes customers feel completely safe buying more expensive shoes. The result? Higher average order values, because people feel comfortable spending more.

You can apply this same principle to upsells by offering a money-back guarantee, free trial, or easy refund policy. If you sell digital products, allow customers to test the premium version for a limited time, then let them decide if they want to keep it.

Removing the risk removes the resistance—making the upsell an easy yes.


6. Use Social Proof to Make the Upsell Irresistible

People trust what other buyers are doing. If they see that most customers are choosing a higher-priced option, they’re far more likely to follow suit. That’s why social proof is one of the most effective upselling techniques out there.

For example, Airbnb doesn’t just list properties—they highlight ones labeled “Most Booked” or “Highly Rated.” This small nudge makes travelers feel like they’re making a safer, smarter choice—even if it costs more.

How to Make This Work for You:

✅ Add a “Best Seller” or “Most Popular” tag to the product you want to upsell.

✅ Show customer reviews that rave about the benefits of the upgraded option.

✅ Use stats like “80% of customers choose this plan” to guide their decision.

✅ Share case studies or testimonials that highlight how the upsell improved a customer’s experience.

✅ If applicable, display real-time data—e.g., “12 people upgraded to Pro in the last hour!”

When people see that others are making the same choice, they feel more confident about saying yes to the upsell. It removes doubt and makes the decision feel like a smart, proven choice rather than an unnecessary expense.


7. Upsell at the Right Moment

An upsell offered at the wrong time feels pushy. An upsell offered at the right time feels like a natural, smart decision. Timing is everything.

Think about Amazon. If you’re shopping for a camera, they don’t hit you with accessory recommendations while you’re still deciding. But the second you add it to your cart? Boom—“Customers frequently buy these together.” And after purchase? A follow-up email suggesting a tripod, extra batteries, or an extended warranty.

How to Time Your Upsells for Maximum Sales

• Before purchase: Offer a premium version while they’re still comparing options.

• During checkout: Add one-click add-ons or upgrades when they’re already in buying mode.

• Immediately after purchase: A one click upsell or post-purchase offer works great here, since they’ve already committed to spending.

Customers are most likely to say yes when their credit card is already out. Use that moment wisely.


8. Anchor the Price to Make the Upsell Feel Like a Bargain

Price is all about perception.

If you want your upsell to feel like a steal, you need to anchor the customer’s mind to a higher price first.

Luxury brands do this all the time. Rolex doesn’t start by showing you their $12,000 watches. They let you admire the $40,000+ models first. Suddenly, that $12,000 option doesn’t seem outrageous—it feels like a reasonable deal in comparison.

Here’s how you can use price anchoring in your upsell marketing:

• Show the most expensive option first. If you’re selling a course, present the VIP coaching package before the standard version.

• Compare the upsell to something more expensive. If your upsell is a premium membership for $99/month, highlight how hiring a consultant for the same advice would cost $500+ per session.

• Use strikethrough pricing. Display the “regular” price first (e.g., ) and then show the upsell price ($297 today only). This makes the deal feel irresistible.

When done right, price anchoring doesn’t just encourage upsells—it makes customers feel like they’re getting the best deal possible.


9. Use Limited-Time Upsells to Create Urgency

A customer might want your upsell, but if there’s no reason to act now, they’ll put it off—and probably never come back. That’s why urgency is one of the most effective upselling techniques. When people feel like they’re about to miss out, they move fast.

Look at online course creators. Many of them offer a VIP coaching upgrade, but only if you grab it during checkout. Once you leave the page, the deal disappears. This isn’t just a gimmick—it forces customers to make a now-or-never decision, and many will take the upsell rather than risk missing out.

You can create urgency in your upsell marketing by:

• Offering a one click upsell that’s only available immediately after purchase

• Using countdown timers to show when the deal expires

• Limiting the upsell to a certain number of buyers (e.g., “Only 5 spots left for 1-on-1 coaching”)

When people feel time pressure, hesitation disappears—and upsells become an easy yes.


10. Make the Upsell a Seamless Part of the Buying Process

The more friction there is, the less likely a customer is to say yes to an upsell.

If they have to re-enter payment details, click through multiple pages, or overthink their decision, you’ll lose them. The best upselling techniques make the upgrade feel like a natural, effortless next step.

This is why Amazon’s one click upsell is so powerful. When you add something to your cart, they immediately suggest complementary products with a single “Add to Order” button. No extra checkout steps, no hassle—just a simple yes or no. And because the decision is so easy, millions of people say yes without hesitation.

The same approach works in any business. If you sell digital products, allow customers to upgrade instantly with one click. If you run a subscription service, let them switch to a higher-tier plan without canceling and re-signing up.

If you offer coaching, give them an option to add VIP access right inside the checkout page. The less effort it takes to accept the upsell, the more people will do it.

When to Upsell

man pointing to watch


Knowing how to do upselling is crucial—but knowing when to upsell is just as important. If you hit customers with an upsell too early, they might not be ready to buy. If you wait too long, you could miss the opportunity entirely. Timing makes all the difference.

One of the best times to offer an upsell is right before checkout—when the customer has already committed to making a purchase but hasn’t finalized their payment. This is why companies like Apple suggest upgrading your storage or adding AppleCare right before you complete your order. At this stage, customers are in a buying mindset, so spending a little extra feels like a natural choice.

Another prime moment for upselling is immediately after the purchase. This is where one click upsells come into play. Since the customer has already bought something, they trust you—and they’re more likely to accept an upsell if it enhances their initial purchase. Many online businesses use this technique by offering limited-time deals on the thank-you page or sending a follow-up email with an exclusive offer.

The key is to make sure your upsell feels relevant at that exact moment. If it helps the customer get more value from their purchase, they’ll see it as a smart decision—not an annoying sales push.

Conclusion

If you’re not using upsells, you’re leaving easy money on the table. Instead of constantly chasing new customers, smart businesses maximize the value of every sale by offering strategic, well-timed upgrades.

The key is to make upselling feel natural. Offer products that genuinely improve the customer’s experience. Use social proof, price anchoring, and urgency to make the upsell an easy decision. And most importantly, time it right—either before checkout or immediately after purchase when the customer is already in buying mode.

Done right, upselling isn’t just a way to make more money—it’s a way to serve your customers better while increasing your bottom line. Now, it’s time to apply these upselling techniques and start making more on every sale you make.

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GET PAID LIKE A KING TO WRITE FOR BRANDS YOU LOVE - TODAY!

The "King of Copy" is Giving Away Tips for Becoming a Top Paid Copywriter Right Now

Click the button below to open Jeremy's daily email tips and a FREE video training straight out of his popular $500 course – Overnight Clients

Click the button below to open Jeremy's daily email tips and a FREE video training straight out of his popular $500 course – Overnight Clients